Refund Policy

Effective date:

Thank you for purchasing Dog Tier Gold. We want you to try our digital product with complete confidence. This page explains how refunds work for purchases processed through Digistore24, our authorized reseller and payment processor.

Summary

60-Day Money-Back Guarantee: You may request a full refund within 60 calendar days from the purchase date.
Official Seller: All payments are processed via Digistore24. Refunds are issued to the original payment method used.
Digital Access: After refund approval, access to the product and related files may be revoked.

This policy applies exclusively to purchases of Dog Tier Gold made via Digistore24. If you purchased through another platform, please follow that platform’s refund procedure.

How to Request a Refund

Please use one of the following options:

Via your Digistore24 order confirmation: Open your Digistore24 confirmation email and click "Order Support" or "Access/Change Order" to submit your request.
Via Digistore24 Support: Visit the Digistore24 support page and provide your order number, the email address used for purchase, and the product name ("Dog Tier Gold").
Via our support: Send an email to ramondemattos@hotmail.com including your full name, order number, and purchase email address. We will coordinate the refund with Digistore24.

Refund Period

Refunds are available within 60 calendar days of purchase.
Requests submitted after this period may not be accepted.
Statutory consumer rights (EU/UK) remain unaffected. The 60-day guarantee is an additional voluntary benefit.

What Is Covered?

Dog Tier Gold (digital guide and included files) purchased via Digistore24.
Duplicate purchases made accidentally (subject to verification via Digistore24).

What Is Not Covered?

Purchases made outside Digistore24 or through unauthorized resellers.
Orders involving fraudulent or abusive activity.
Third-party products or tools not included in the Digistore24 order.

Digital Access After Refund

Since this is a digital product, access may be deactivated after a refund. Any usage license will be revoked in such cases.

Processing Time & Payment Method

Refunds are issued by Digistore24 to the original payment method.
After approval, processing typically takes 3 to 10 business days.
Bank fees or currency conversion costs depend on your financial institution.

Chargebacks

In the event of a bank chargeback, the order may be temporarily suspended. We recommend contacting Digistore24 support or our support first to resolve the matter more quickly.

EU / UK Right of Withdrawal

Consumers in the EU or United Kingdom may have a statutory 14-day right of withdrawal for digital content unless explicit consent was given for immediate delivery. Our 60-Day Money-Back Guarantee is provided in addition to these statutory rights.

Contact Information

Dog Tier Gold
Email: ramondemattos@hotmail.com

About Digistore24

Digistore24 GmbH is our official reseller and payment processor. Refunds are processed according to their procedures and applicable laws. For more information, please refer to their Privacy Policy.